Managing business phone calls to your private phone number can be extremely irritating and takes from your privacy. Also, it’s not scalable when you hire more employees.
It is the reason why many young or established businesses utilize virtual phone number applications to create the perfect phone number that is specific to the company. Virtual business phone number permits you to share identical number on your desktop, mobile phone, laptop handsets and many other devices.
Responding to calls quickly, making voice recordings, forwarding calls, and transferring identical numbers with employees is possible.
It can be possible to quickly and conveniently create a virtual business phone number without technical expertise. All you have to do is install the app on your desktop computer or your phone, and you can begin.
This article will discuss our choice of the top Virtual business phone number applications for small-sized companies (including unlimited and free options).
Why Do You Need an Online Business Phone Number?
If you manage an eCommerce store or small-scale business site, giving customers an easy method of contacting you will assist in increasing your company’s success. The majority of businesses have websites, and customers require many methods to connect with them.
While communication tools like business email, live chat, or text messages (SMS) can be useful, nothing beats the personal human connection of hearing an actual human on the other end of the line.
Normally, businesses believe that having a landline number is quite enough.
But, they quickly realize how useless traditional landlines are in handling calls for customers or businesses. Also, you certainly don’t want to commit the error of calling using your private number for business purposes. It is why a virtual phone number application can assist you.
It gives you the following benefits over traditional landline phone and mobile phone numbers.
- You can use it on your personal cell phone with mobile apps, your laptop computer, your existing desk phone, and other devices instead of only relying on a physical phone line.
- One number can be shared by different employees at the same time. You can also assign personal numbers or phone extensions for individual team members.
- Ringtones, vacation responses, call recording, business hours, Call routing, caller id, waiting, and all other business communication functionality can all be managed via the app.
- Voice messages, text messaging, video conferencing, call-to-email transcription, and cheaper local/international phone calls are just the cherry on top.
That being said, let’s take a look at some of the best virtual business phone apps that you can use.
Nextiva
Nextiva is the top virtual business phone number service provider on the market. They make it super easy to manage your virtual phone number using their app on your desktop/laptop computer, mobile phone, tablet, or desk phone.
You can even keep your local phone number and use it with Nextiva to get HD voice calling over VoIP. They also allow you to get virtual business phone numbers for different geographic locations.
In other words, you can get local area code phone numbers for different US states to improve your local presence and better appeal to business owners and your target customers.
Nextiva has a powerful set of telephony features included in each plan, like call forwarding/routing, auto attendant, receptionist, voicemail transcription, voice mail to email, call queuing, unlimited calls, and call analytics.
Nextiva also allows you to get vanity phone numbers for your business line, and they have an auto dialer feature to help you save time.
Their virtual phone system app works on both iPhone (iOS) and Android phones so that you can receive all inbound business calls on your personal mobile device.
Plus, Nextiva has integrations for apps like HubSpot, Salesforce, Google Workspace, Microsoft Teams, and more.
For call centers and enterprise businesses, you can also use Nextiva to transition your Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking.
Price: Start from $18.95 per user each month.
Ooma Office Phone
Ooma is another popular business VoIP phone provider that offers 1-800 toll-free numbers at affordable prices. You can add a toll-free virtual phone number to any Ooma office plan.
By default, they will pre-select a toll-free phone number for you, but you also have the option to choose a new free business phone number.
Ooma Office platform comes with all the powerful features that you would expect from a VOIP service, such as a virtual receptionist, extension dialling, music-on-hold, smart mobile phone apps, and more.
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Best of all, the setup is very easy, and you can do it within minutes.
Pricing: Their plan starts at $19.95 per month, which comes with a free toll-free number and 35+ business phone features.
Grasshopper
Grasshopper is an easy virtual phone number provider for startups and small businesses. It comes with a mobile app that allows you to manage your business phone system on any device and from any location.
They offer virtual business numbers, vanity numbers, local numbers for different regions, and 800 and 833 toll-free numbers.
You can keep business and personal calls separate with the same device and never miss a call. Grasshopper combines all essential features in one package with call forwarding, call transfer, voice mail, business texting, business VoIP and WiFi calling, automated greeting, and more.
A lot of small business owners use Grasshopper to receive incoming calls on their personal phone plans.
Pricing: Starting from $26 monthly for 1 number and 3 extensions.
Google Voice (Free)
If you are looking for a free virtual business phone app, then Google Voice would be your best option. If you are already using G Suite, then you can integrate it with all other Google Apps you are already using for your business.
Individual users and solopreneurs can use the personal plan to get a virtual phone number and call anywhere in the US and Canada for free.
However, the personal plan does not give you access to many of the business phone features included in their business plan, such as auto-attendant, desk phone support, etc.
Pricing: Free for personal use. Paid plans start from $10 per user/per month.
Phone.com
Phone.com is another great option to get a virtual business phone system. They offer affordable business phone services for startups, solopreneurs, and small businesses.
They also offer cheaper call rates to some European countries and Canada by counting those as local call minutes. From a features perspective, you get mobile apps, call forwarding/routing, virtual assistant, IVR menus, text messaging, fax, and more.
They offer pay-per-minute plans, which allow you to pay less based on your usage. However, it can easily get very expensive as your business needs grow.
Pricing: Pay-per-minute plans start from $12.99 per month. Unlimited plans start from $29.99 / month per extension.
eVoice
eVoice is a popular business phone company and VoIP provider offering international coverage, particularly in the United Kingdom. They offer a business phone system, virtual telephone numbers, toll-free numbers, and local numbers for different regions.
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Their plans include call management tools, virtual receptionist, outbound calling apps, conference calling and more. You can get custom phone numbers for the UK, EU, Canada, USA, and many other countries.
You can choose from multiple plans. Each comes with a different number of users you can add and a set of call minutes. Call forwarding rates are different based on your location and the number you are forwarding to.
Pricing: Starting from £7.50 per month for 1 user.
Freshdesk Contact Center
Freshdesk Contact Center (formerly Freshcaller) is an easy-to-use virtual business phone app provider. Suitable for small and growing businesses, they offer reasonably priced plans to fit all budgets, including a pay-per-minute plan with unlimited agents.
You can get international numbers, toll-free numbers, use the existing number, mask a local number with a virtual number, or choose a vanity number.
It includes all the usual features you need, like call management tools, business hours, mobile apps, shared lines, call waiting, SIP connections, and more.
Some plans allow you to keep using your local carrier, which is useful if you cannot port your local number or the local carrier offers better call rates.
Pricing: Pay Per Minute or $19 per agent per month.
This article helped you find the best virtual business phone app for your business.
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