If you remain in the marketplace for help Helpdesk software, you’ve heard of Freshdesk– or you’re already utilizing it. Whatever the instance, you may not recognize just how Freshdesk’s competitors compare.
There’s no refuting that Freshdesk can be an excellent tool for some businesses, but only for some of them. One of the main problems is that the application has a whole shopping list of features, which might sound like an advantage. However, the majority of teams use only a few specific functions. The remainder is just a mess.
Another essential problem is that the interface and capability could be more user-friendly than numerous others, and setting up your entire consumer support group can take weeks.
This overview will summarize the most effective Freshdesk options, checking out their key attributes, one-of-a-kind marketing points, rates, and ideal usage situations.
Find the best Helpdesk for your company
In determining the Helpdesk software is the best for you, it often comes down to the details. Freshdesk can be a terrific option for your business– particularly if you wish to increase your group into a fully-fledged telephone call facility.
However, you want to keep your business online via live chat, email, and social media. Whatever the case, finding the ideal option involves asking yourself what your company’s demands are and what tools will help you resolve them.
The majority of the service providers listed here offer plans that are free or offer the option of a trial period for free which means you can look over your options to see which one is the best fit for your.
The 11 Best Freshdesk Options
Below, we check out the 11 best Freshdesk options, list the key features of each, and supply some understanding of what types of groups each alternative works best for:
Help Scout
Ideal Freshdesk choice for expanding teams.
Several small or medium-sized businesses can be overloaded with the functions and pricing structures supplied by businesses like Freshdesk. It’s not a lot that the functions aren’t beneficial to any individual, but more that they aren’t crucial to every person. Some groups may not be a factor in their growth where the features are helpful, and others might never require them in any way.
With Help Scout, there isn’t a substantial Rolodex of functions or complex price structures to figure out. Instead, the system supplies powerful tools that boost the user experience for your clients and your team.
Shared inbox
View every one of your assistance demands in a shared inbox so your group can constantly see which conversations require replies. Past boosted exposure, Help Scout’s shared inbox improves collaboration and also the efficiency with attributes like:
- Assignment: select discussions to detail staff members or groups to ensure that each customer constantly receives a professional reply.
- @Mentions and internal notes: discuss requests using inner notes to prevent forwarded email chains and ensure that choices are recorded within the discussion.
- Collision detection: helpful features that prevent colleagues from duplicating jobs and stepping on each other’s toes as they relocate through the line-up.
- Saved replies: shared email and chat design templates you can place into any conversation in just a few clicks.
- Client accounts: see relevant consumer data inside every discussion, enabling you to supply even more individualized support.
- Light users: light users can’t speak straight with consumers, yet they can view and also follow discussions, leave exclusive notes, view reports, and a lot more, all without including added expense to your plan.
- Workflows: build processes that automate laborious tasks like labeling or designating conversations, enhancing your team’s speed and effectiveness.
Live chat
When your clients need help immediately, use live chat assistance from any page on your site utilizing Help Scout’s customer engagement widget. Representatives handle conversations from Help Scout’s shared inbox and use much of the same attributes to assist in obtaining your customers the support they need– quickly.
Self-service
Help Scout’s simple knowledge base builder, Docs, lets you develop a database that is arranged, searchable, and easy to reference. Articles can be shown in a personalized help center or accessed on any web page of your site via Help Scout’s internet widget.
Proactive messages
Messages permit you to proactively reach out to your website visitors and deliver practical info when they need it most. Surface knowledge base write-ups or offer live conversation if customers appear stuck, make product or service announcements, obtain user responses, and much more.
Reports
Help Scout is filled with a pre-built reporting dashboard so you can see how your group performs from the first day—required to do more? You can utilize an API to connect with other data-management tools.
Easy to deploy; expertly supported
Help Scout’s user interface is understandable, simple, and clean. You can obtain your entire client support process up and running within hrs, and however, If you get any problem along the way, Help Scout is there to help.
Help Scout is a customer-centric business that complies with a whole business assistance model. It suggests that in addition to their world-class consumer group, all employees, from engineers to the chief executive officer, spend time in the assistance line up helping and gaining from clients.
This system assists in making sure that Help Scout products and experiences are always firmly grounded in the demands of its customers.
Lastly, for those considering relocating to Help Scout from another device, the system’s data migration capacities make it easy to bring your existing customer information and conversation history with you without any IT involvement needed.
Pricing: Starting at $20/user per month.
Keeping
Ideal Freshdesk option for groups who prefer to remain on Gmail.
Are you a follower of Gmail? Or would you favor not needing to log into a dedicated tool to respond to assistance requests? If it’s the latter after that, Maintaining might be for you. Maintaining works by turning Gmail into an included help desk.
If you must fine-tune process automation or view records, its clutter-free admin location is just one of the most structured on this listing.
Although Maintaining works inside Gmail, it still has a host of functions you expect from help desk software:
- Shared mailboxes
- Unlimited Helpdesk ticketing
- Collision detection
- Shopify combination
Keeping is an excellent choice for startups with smaller spending plans and those that choose a small technology pile.
Prices: Beginning at $6/user monthly.
ProProfs
Ideal Freshdesk alternative for teams with smaller budgets.
One more Helpdesk and client service software all-rounder is ProProfs. An excellent option for mid-sized businesses, it’s likewise rupturing with many functions to aid your team members in handling assistance issues.
ProProfs comes with all the functions you expect and also a trim and easy-to-read control panel:
- Agent Routing
- SLA management
- Internal notes and charts
- Multichannel support
Mobile application for agents to support utilizing iOS as well as Android
Overall, ProProfs can help you simplify your consumer assistance service at a reasonable expense, even if you have multiple groups.
Prices: Free plan readily available with restricted functions.
Zoho Helpdesk
Best Freshdesk choice for sales-focused groups.
Zoho is an email provider, CRM service provider, and website contractor. If so, it may not surprise you to recognize that Zoho also has a help Helpdesk product– Zoho Desk.
If you’re already an individual of Zoho’s other products, it will make sense to maintain your customer service under the same umbrella. In any other instance, it could take a while to obtain utilized to whatever Zoho supplies.
Zoho Helpdesk has functions that work for great deals of different-sized companies, from freelancers to ventures:
- Omnichannel communication
- Representative productivity tools/reports
- Call center functionality
- Self-service knowledge base
- A chatbot, “Zia,” which collaborates with voice and text
With its telephone features, Zoho Desk is the service on this list most similar to Freshdesk.
Price: Free plan offered for up to three representatives.
If you’re taking into consideration Zoho Desk, you could want to have a look at our run-through of the very best Zoho Helpdesk choices and see whether it’s right for you.
Zendesk
Best Freshdesk choice for enterprise business.
Zendesk is an additional heavyweight in the customer support software program space. If you’re running a huge company (greater than 500 staff members), Zendesk is likely a fantastic option. While setting up can be discouraging initially, the benefit is a robust system that can cope with significant demands.
As you’d anticipate from a company that concentrates on enterprise, Zendesk flaunts some prominent attributes:
Industry-leading assistance ticket system
- 1,000+ apps and also integration
- Workflow automation
- Multilingual support and content
- A community forum building contractor
Whether your consumers are contacting you through social networks, email, phone, or SMS, Zendesk’s ticket management can assist your team in handling those demands.
Prices: Beginning at $19/user per month.
Zendesk is a terrific client fulfillment software for enterprises; however, there could be far better alternatives for local businesses. If you have a small company or want something more individual, our breakdown of the best Zendesk options can assist you in locating the best software for you.
Intercom
Ideal Freshdesk option for self-service support.
Intercom offers a valuable collection of devices designed to improve your customer involvement. As a Freshdesk option, Intercom ticks several boxes when it concerns attributes:
- Live conversation
- Support chatbots
- A common inbox
- Self-serve assistance short articles
- In-app product tours
Intercom is well matched to businesses searching for a tool that does the heavy lifting for advertising, marketing, sales interactions, and consumer assistance.
Prices: Beginning at $79 monthly, with an added $19/user each month.
HubSpot Service Hub
Finest Freshdesk alternative for groups using HubSpot CRM.
HubSpot is an additional familiar name for numerous online marketers and sales professionals. If you currently use HubSpot for its CRM item, integrating it with the Solution Center is an option for device consolidation. You can connect your HubSpot CRM data to the Service Center so your group can get a better context for customer communication.
HubSpot Service Center has all the devices tiny to extensive services required (though the prices increase quickly if you need extra capability):.
- Simple ticketing.
- Team email and also shared inbox.
- Reporting dashboard.
- Live conversation functions.
Deep integration with the Sales and Marketing Center.
If your team prioritizes the need to attach your marketing efforts to customer support, the HubSpot Service Hub can assist.
Prices: Free plan available.
HubSpot includes many bells and whistles that can help you run your CRM, Email advertising, and even ecommerce store.
Front
Best Freshdesk choice for email-only support.
The front looks like a regular email inbox that can respond with either a team/group or personal email. It’s a good alternative for support groups that need email functions.
The front is adaptable, and as your group grows, you can add even more capability to your help desk by upgrading your membership.
- Connect endless emails, SMS, and socials.
- Appoint, comment, and also @mention employees.
- Use basic guideline templates.
- Build your integrations.
- Use personal email addresses alongside team email addresses.
Pricing: Starting at $19/user each month.
Front is a great email marketing device, yet it isn’t a full-service Helpdesk for customer assistance. If you’re searching for a Helpdesk software that’s adjustable to your demands, our list of the most effective Front choices is a great area to start.
LiveAgent
Best Freshdesk option for online chat assistance.
If chat widgets are your most wanted attribute, LiveAgent is the real-time chat professional. If you desire more fabulous than a real-time chat bubble, LiveAgent’s comparable plans offer acquainted functions.
With LiveAgent, you’ll find features suited to great deals of different organization types and dimensions:
- Fast real-time chat.
- Customer portal/knowledge base.
- Call center functionality.
- Popular service integration.
A WYSIWYG (what you see is what you get) editor for emails, design templates, and database short articles.
LiveAgent offers a basic complimentary plan with live conversation, phone routing, and a consumer site for the solopreneur, yet groups will require its premium plan.
Price: Free plan readily available.
Salesforce Service Cloud
Ideal Freshdesk choice for groups utilizing Salesforce CRM.
Salesforce additionally supplies a Helpdesk product. Like the HubSpot service hub, getting the Salesforce help desk is a choice if you currently use its CRM or marketing products.
Some of the essential functions discussed below will be even more practical if you incorporate other Salesforce products into your stack:
- Multichannel assistance.
- Automated admin tasks.
- ” Einstein” self-service recommendation.
- Live chat and chatbot features.
- Individualized support utilizing data from sales and marketing.
You can get a feel for Salesforce’s more premium features with a free trial without the requirement to give your credit card info.
Price: Starting at $25/user monthly.
HappyFox
Best Freshdesk option for groups wanting project management features.
If your business is the type that moves quickly and is continually building new projects, HappyFox could be an excellent option for you. Startup building contractors are probably knowledgeable about project management tools like Kanban-style boards and task lists, and HappyFox builds these right into the Helpdesk software program.
HappyFox features a collection of tools that help to create an unforgettable experience:
- Advanced ticketing system.
- Canned actions (themes).
- Knowledge base development.
- Help desk reports.
- A baked-in task management system.
With its task management features, HappyFox can assist your agents in breaking down tickets right into manageable pieces.
Pricing: Starting at $29/user per month.
Wrapping Up
These are the best helpdesk alternatives. These tools are useful for different purpose. If wants to use these tools you have to understand your need. So you should understand your requirement and implement these tools.
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